Exchange, Return, Refund, and Cancellation Policy

Thank you for choosing CHAMELII! We are committed to providing you with high-quality products and exceptional customer service. Please review our comprehensive policy below:

Exchange and Return Policy

We value you and love it when you appreciate our creations. At CHAMELII, we ensure that every piece we create meets our high-quality standards. However, in the unlikely event of any issue related to quality or incorrect merchandise received by you, we will be happy to exchange that merchandise. If the same merchandise is not available, we will issue store credit valid for 6 months.

Your purchase is entitled to an exchange or return only if it meets the following conditions:

  1. Incorrect Product: An incorrect product has been delivered to you, i.e., the product does not match the item in the order confirmation email.
  2. Quality Defect: The product you receive has a genuine quality or manufacturing defect.
  3. Size Exchange: The product does not fit as expected and needs to be exchanged for a different size.

If you are not satisfied with the merchandise for the reasons mentioned above, you may write to us within 24 hours at chamelii.2023@gmail.com with a picture of the merchandise and the reason for exchange or return. Any communication received after 48 hours of delivery shall not qualify for return or exchange, even if the product has been wrongly delivered.

Please note, we provide reverse pickup only for domestic orders and only for reasons related to quality defects, incorrect merchandise delivery, or size exchanges.

Additionally, we do not provide exchanges or returns for products purchased on sale/discount, altered, or custom-made pieces. Items purchased on sale are considered final sale and are non-returnable.

Domestic Exchanges and Returns:

  • We do not provide returns unless it is for a defective product or a size exchange. Please ensure to return the merchandise within 7 days from the date it was received by you, after prior intimation to us. Thereafter, we will not be able to accept the return merchandise.

  • The product must be returned unused, unworn, unwashed, and undamaged with all tags attached in its original condition along with all packing material, courier receipt, invoice, and other papers. Where provided, belts, brooches, or any other accessories must be returned with the products. Damaged or soiled products will not be accepted.

  • Once the merchandise is received by us in its original condition, the quality control team at CHAMELII will assess the need for return or exchange. Based on their jurisdiction, the exchange or return will be facilitated.

  • You may ship the merchandise back to us at:

    CHAMELII (Neha Enterprises)
    110, Mangal Vihar
    Gopalpura Bypass Road
    Jaipur, 302018

Refund Policy

  • We do not offer refunds. However, store credit will be provided instead.
  • Store credit will be valid for the next 6 months from the date of issue.

Cancellation Policy

  • Customers may cancel their order within 24 hours of placing it. To request a cancellation, please contact us at chamelii.2023@gmail.com or call us at +91 8559947877.

For any questions or further assistance, please contact our support team at chamelii.2023@gmail.com.

Thank you for your understanding and for choosing CHAMELII!

Sincerely,
The CHAMELII Team